Guest Services



Free Wi-Fi service is available in the mall. Please connect to #Free_Mall_WiFi from the list of Wi-Fi networks. For any assistance, please visit the Customer Service Desks.

Baby Changing Rooms Facilities

We have baby changing rooms facilities in all bathrooms, which are equipped with a changing station and comfortable seating for breast-feeding in women bathrooms.

Car Wash

We offer you car wash services while you enjoy shopping in our centre. Simply ask the staff in the parking to assist you and give you more details.

Chat with us

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Chat with our experts for assistance, enquiries and suggestions.

Currency Exchange and ATMs

You can easily exchange your local currency with Emirati Dirham from the available currency exchange stores in the mall. In addition, you can withdraw cash from ATMs available across different areas in the mall.

Customer Service

12 ATMs, baby changing rooms, Gift Card, currency exchange services, dedicated taxi drop-off and pick-up areas, Etisalat bill payment machine, customer Service desks, personal emergency assistance, courier services counter, prayer rooms for men & women, car wash services, wheelchairs.

E-scooter parking

First Aid

The mall is equipped with qualified first aid team for minor injuries. Customer service desks are also equipped with a small first aid kit.

Gift Cards

With City Centre GiftCards, enjoy giving your family and friends the freedom to select their own gift at any store, cinema or restaurant, whenever, however.

Government Employees' Privileges

A list of where Government Employees can benefit from their Privileges Programs.

Kids Information

Kids Info City Centre Sharjah has got a whole lot of stuff for little ones! Magic Planet: Exciting rides and arcade consoles have been introduced for those seeking some thrills and entertainment in between hitting the stores.

Lost & Found

Misplaced or lost an item during your visit? Contact any of the customer service desks in the mall

Parking Information

Parking Information Visitors Parking - Schedule of Fees Free Parking on Weekends and Public Holidays

Power Bank

Portable power banks are now available at the Customer Service Desk at City Centre Sharjah.

Prayer Rooms

Prayer rooms are available in the mall, simply ask the customer service team to assist you.

Shuttle Bus Service

For select hotels within Sharjah, City Centre Sharjah operates a complementary shuttle bus service to and from the mall. Hotel guests are welcome to travel with us across any of our many different routes. 

Special Needs Parking

There are designated parking spots for persons with special needs located close to the mall entrances.

Special parking for Family Pregnant and Electric

Parking is free for all customers with designated parking slots available for pregnant women, families/SUV and electric vehicles. Traffic marshals are available to guide customers accordingly during the mall operating hours.

Tax Free

Tax Free for Tourist with selected Retailers

Taxi Drop-Off and Pick-Up

There are designated areas for Taxi drop-off and pick-up in the mall.

Tesla - Electric car charging station

now available at Level 1 entrance A

Tourist Information

Courtesy Policy No smoking inside the mall. Please wear respectful clothing. No kissing or overt displays of affection. No dangerous activities (ie. sport games, rollerblading or skate boarding). Thank you very much for your cooperation.

Valet Parking

A premium valet parking service is being offered in the mall, enabling you to leave your car safely with one of the employees and return it to you at the gate when you finish shopping for a small fee.


Wheelchairs are available free of charge at customer service desks, based on availability.